Privacy Policy

At Windelle Yacht Tours, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website or use our services. By using our website or services, you consent to the practices described in this policy.

Data We Collect

We collect various types of information to provide and improve our services to you. The information we may collect includes:

Personal Identification Information: Name, email address, phone number, postal address, date of birth, and government-issued identification (when required for yacht charter regulations).
Financial Information: Credit card details, bank account information, and billing address for processing payments.
Booking Information: Travel dates, preferences, special requests, and guest details related to your yacht charter.
Sailing Experience and Certifications: Information about your sailing qualifications and experience when applying for bareboat charters.
Technical Information: IP address, browser type, device information, pages visited, time spent on pages, referring website addresses, and other diagnostic data.
Cookie Data: We use cookies and similar tracking technologies to track activity on our website and hold certain information to improve your experience.

How We Use Your Data

We use the collected data for various purposes, including but not limited to:

Processing and confirming your yacht charter reservations
Providing customer support and responding to inquiries
Processing payments and managing your account
Verifying your identity and qualifications for bareboat charters
Complying with maritime regulations and legal requirements
Sending you service-related communications and updates
Personalizing your experience on our website
Improving our website, products, and services
Administering promotions, surveys, or other website features
Sending marketing communications about special offers, new services, or other information we think you'll find interesting (with your consent)
Monitoring and analyzing usage patterns and trends
Detecting, preventing, and addressing technical issues or fraudulent activities

Your Rights

Under applicable data protection laws, you have certain rights regarding your personal information:

Right to Access: You have the right to request copies of your personal information that we hold.
Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
Right to Erasure: You have the right to request that we erase your personal information under certain conditions.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information under certain conditions.
Right to Object to Processing: You have the right to object to our processing of your personal information under certain conditions.
Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization or directly to you under certain conditions.

To exercise any of these rights, please contact us using the information provided in the Contact Information section of this policy. We will respond to your request within 30 days.

Data Sharing and Disclosure

We may share your personal information with:

Service Providers: Third-party companies and individuals that provide services on our behalf, such as payment processing, yacht maintenance, customer support, data analysis, email delivery, and website hosting.
Marinas and Local Partners: To facilitate your charter experience at various locations.
Maritime Authorities: When required by regulations or law.
Business Partners: With your consent, we may share your information with our business partners to offer you certain products, services, or promotions.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

We do not sell, trade, or rent users' personal identification information to others without your consent.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Secure Socket Layer (SSL) encryption for data transmission
Regular security assessments and testing
Access controls and authentication procedures
Secure data storage practices
Employee training on data protection

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

The length of time we have an ongoing relationship with you
Legal obligations we are subject to
Whether retention is advisable considering our legal position (such as for statute of limitations, litigation, or regulatory investigations)

Cookie Policy

Cookies are small files that are placed on your device when you visit our website. We use cookies to enhance your browsing experience, understand site usage, and improve our services.

The types of cookies we use include:

Essential Cookies: Necessary for the website to function properly.
Analytical/Performance Cookies: Allow us to recognize and count visitors and see how they move around our website.
Functionality Cookies: Enable the website to remember choices you make and provide enhanced features.
Targeting Cookies: Record your visit to our website, the pages you visit, and the links you follow to deliver ads more relevant to your interests.

You can control and manage cookies in various ways. Most web browsers allow you to manage your cookie preferences. You can:

Delete cookies from your device
Block cookies by activating the setting on your browser that allows you to refuse all or some cookies
Set your browser to notify you when you receive a cookie

Please note that if you choose to block or delete cookies, you may not be able to access certain areas or features of our website, and some services may not function properly.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without verification of parental consent, we take steps to remove that information from our servers.

International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country. However, we will take appropriate measures to ensure that your personal information remains protected in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

4250 Saint-Ambroise Street, Montreal, QC H4C 3R4
Canada
Phone: +1 (786) 960-6054
Email: [email protected]

Last Updated: November 15, 2023